FAQ

We offer a variety of secure payment options for your convenience. You can pay for your order using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal and other popular digital payment methods.

Your security is our priority. We use industry-standard encryption and secure socket layer (SSL) technology to protect your payment information during the checkout process. Rest assured that your sensitive data is transmitted securely and kept confidential.

Your payment will be processed at the time of checkout. Once you complete the payment, you'll receive a confirmation email with your order details and payment receipt. If you have any concerns about the payment process, feel free to contact our customer support team.

The total price displayed during checkout includes the cost of the items and any applicable shipping fees. Depending on your location, your order may be subject to local taxes or customs duties. These additional charges, if any, will be calculated and displayed during the checkout process before you make the payment.

If you need to update your billing information after placing the order, please contact our customer support team immediately. We'll assist you in making the necessary changes. Keep in mind that once an order is processed and payment is confirmed, we may not be able to modify the billing information.

Yes, we frequently run promotions and discounts on various products in our store. Keep an eye out for special deals, seasonal sales, and exclusive offers that can save you money on your favorite jewelry pieces. To stay updated on our latest promotions, make sure to subscribe to our newsletter and follow us on social media.

To redeem a discount code, simply proceed to the checkout page after adding your desired items to the cart. Look for the "Discount Code" or "Promo Code" field, and enter the code exactly as it appears. Click "Apply," and the discount will be automatically applied to your order. Please note that only one discount code can be used per order, and some exclusions may apply.

Absolutely! We value our loyal customers, and we have a special loyalty program in place to show our appreciation. By joining our loyalty program, you can earn points for every purchase, referrals, and other actions. These points can be redeemed for discounts or special rewards on future orders, making your shopping experience even more rewarding.

Flash sales are limited-time promotions offering significant discounts on select products. To participate, simply visit our website during the specified flash sale period and add the featured items to your cart. These sales are time-sensitive, so act quickly to secure the discounted prices. Keep an eye on our website and subscribe to our newsletter to be notified of upcoming flash sales.

Yes, we offer special pricing for bulk or wholesale orders. If you're interested in purchasing a large quantity of items for resale or gifting purposes, please reach out to haimingzhou01@gmail.com. We will be delighted to assist you with pricing and any other inquiries related to wholesale purchases.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can initiate a return within 30 days of receiving the item. The product should be unused, in its original packaging, and in the same condition as when you received it. Please refer to our Return Policy page for detailed information on the process and any specific conditions that apply.

To start a return process, simply log in to your account on our website and navigate to the "Order History" section. Locate the order containing the item you wish to return and follow the instructions to initiate the return. If you checked out as a guest, please contact our customer support team, and they will guide you through the process.

Once we receive and inspect the returned item, we will process your refund in the original form of payment used during checkout. Refunds typically take 7 business days to be credited to your account, depending on your payment provider's processing time. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount as stated in our Refund Policy.

We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support team immediately, and we'll be happy to assist you. To help us expedite the process, please provide clear photos of the damaged or defective item along with your order details. We'll promptly arrange for a replacement or issue a refund, as per your preference.

We understand that sizing and color preferences may vary. If you'd like to exchange an item for a different size, color, or variant, please initiate a return following our return process guidelines. Once your return is processed and approved, you can place a new order for the desired item. This way, you can receive your preferred item as quickly as possible.

Placing an order is simple and convenient. Just browse through our collection, select the desired items, and click the "Add to Cart" button. Once you're ready to complete your purchase, click on the shopping cart icon at the top right corner and proceed to checkout. Follow the steps to provide shipping and payment information, and you're all set!

Tracking your order is a breeze! After completing your purchase, you'll receive an email confirmation with your order details and a tracking number. You can use this tracking number to monitor the status of your shipment. Additionally, you can log in to your account on our website to view the order history and track your package's location as it makes its way to you.

We know you're excited to receive your purchase! Our order processing typically takes within 3 business days, and once your order is ready, we'll send you a shipping notification. Shipping times may vary based on your location and the shipping method selected during checkout. You can check our Shipping and Delivery page for more specific details on estimated delivery times.

We understand that circumstances may change. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. While we'll do our best to accommodate your request, please note that if your order has already been processed or shipped, it may not be possible to make changes. However, we'll assist you in finding the best solution.

We strive to provide a seamless shopping experience, but we understand that unforeseen issues can occur. If you encounter any problems with your order, please reach out to our customer support team right away. We'll investigate the matter and work towards a satisfactory resolution. If any items are missing or damaged during transit, we'll gladly replace them or offer a refund according to our Return and Refund policy.

We use secure and protective packaging to ensure your jewelry arrives safely. Each piece is carefully packaged to prevent any damage during transit.

We offer various shipping options, including standard and expedited shipping. Estimated delivery times for different regions/countries can be found on our Shipping & Delivery page.

Yes, we offer international shipping to customers around the world. However, certain countries may have import restrictions or customs regulations that can affect delivery times or incur additional fees.

You can reach our customer support team through email, phone, or live chat on our website. We're here to assist you with any inquiries or concerns you may have.

Yes, we provide care instructions for each type of jewelry to help you preserve its quality and appearance. Following these guidelines will ensure your jewelry remains in excellent condition.

Our business is currently solely online, do not have physical store locations. However, we provide a convenient and secure online shopping experience.